LSS Relocation

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  • Overview

Becoming A Trusted Extension Of The LSS Relocation Team

LSS Relocation is a national relocation and property management provider supporting accommodation programmes and property requirements across the UK.
Their relationship with Light & Airey began when a member of the LSS team contacted three independent Bristol letting agents seeking a recommendation for a reliable end of tenancy cleaning provider.
All three agents recommended Light & Airey.
At the time, Light & Airey was already delivering services for LSS through an intermediary supplier. Following their own experience and the recommendations received, LSS chose to establish a direct working relationship with Light & Airey in 2024.
What began as support within Bristol and North Somerset has since developed into a trusted operational partnership supporting multiple locations across the South West.

  • The Challenge

Raising the Standard Across Every Centre

As a national organisation managing relocation accommodation and property requirements remotely, they needed a dependable local partner capable of representing their organisation professionally, communicating effectively with occupants and ensuring properties were ready for incoming residents.

The business had experienced challenges with inconsistent suppliers and required confidence that services would be delivered to the expected standard without the need for constant oversight and intervention.

As service requirements expanded beyond Bristol, sourcing reliable suppliers capable of maintaining those standards across multiple locations became increasingly difficult.

  • OUR Solution

The Solution We Delivered

Light & Airey became a trusted local delivery partner, supporting LSS Relocation through a combination of occupation readiness, property support and service coordination activities.

Our role includes:

  • Property Assessments
  • End of Tenancy Cleaning
  • Occupation Readiness Support
  • Grounds Maintenance
  • Waste Removal
  • Window Cleaning
  • Weekly Accommodation Cleaning
  • Property Condition Reporting
  • Photographic Evidence & Feedback

Where required, our team liaises directly with occupants, assesses property condition, identifies potential issues and provides feedback before formal handover processes take place.

This allows LSS Relocation to make informed decisions quickly while maintaining visibility of properties managed remotely.

  • A Partnership Built to Scale

Supporting Growth Across The South West

The relationship initially focused on Bristol and North Somerset.
As confidence in the service grew, Light & Airey was trusted to support additional locations including Cheltenham, Gloucester, Taunton and Bridgwater.
LSS Relocation had experienced difficulties sourcing suppliers capable of consistently meeting the required standards outside Bristol.
Rather than managing multiple contractors, they expanded their relationship with Light & Airey.
Through our operational framework and network of trusted service partners, we provide a single point of accountability, coordinated service delivery and consistent communication across multiple geographical areas.

Get Started

The Outcome

Today, Light & Airey operates as a trusted extension of the LSS Relocation team.

By providing local presence, responsive support, property feedback and coordinated service delivery, we help reduce operational pressures on the LSS team while supporting occupation readiness across multiple locations.

The relationship continues to grow through trust, communication, responsiveness and the confidence that work will be completed professionally and to the required standard.

Key Outcome

  • CLIENT FEEDBACK

What the client says

“Good service, trust, and no micromanaging needed.”
“We trust them to work as an extended arm of our business, independently liaising with tenants and providing property feedback.”
“We enjoy the relationship we have with them, their communication, responsiveness and professional standards.”
“I’d highly recommend them to any similar business struggling with current suppliers and similar challenges.”

Louise Raza

LSS Relocation Consultant

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Services
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Timescale
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Challenges
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Review

Your Details

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Organisation & Location

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Environment

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Services Required

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Requirement & Timescale

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Requirements & Challenges

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Review & Submit

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Assessment Summary