Mears Group

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  • Overview

Supporting Housing Operations Through Reliable Property Support Services

Mears is one of the UK’s leading housing and property management organisations, responsible for supporting housing providers, local authorities and residential property portfolios across multiple regions.
Light & Airey has supported Mears in Bristol for a number of years, delivering a range of property support services designed to help maintain occupation readiness, property standards and service continuity across the housing portfolio.
Over time, the relationship has developed through consistent service delivery, responsive support and a shared commitment to ensuring properties are ready for incoming occupants and housing teams can rely on services being delivered as expected.

  • The Challenge

Raising the Standard Across Every Centre

Housing providers operate within demanding environments where property turnaround times, service quality and responsiveness directly impact tenants, occupants and operational performance.

Properties often require multiple services to be coordinated within short timescales, with delays affecting incoming residents, property availability and wider housing operations.

Mears required a reliable delivery partner capable of responding quickly, maintaining standards and ensuring services could be completed within required timescales.

  • OUR Solution

The Solution We Delivered

Light & Airey provides a range of property support services across the Bristol contract including:

  • Occupation Readiness Cleaning
  • End of Tenancy Cleaning
  • Deep Cleaning
  • Carpet Cleaning
  • Grounds Maintenance
  • Property Support Services
  • Responsive Service Delivery

Our role extends beyond service delivery alone.

Where required, we provide property feedback, identify issues that may impact occupation readiness and support housing teams by ensuring work is completed within agreed timescales.

This helps reduce delays and supports the efficient management of housing stock.

  • A Partnership Built to Scale

Building Trust Through Consistent Delivery

The relationship has been built on reliability, responsiveness and a commitment to resolving issues quickly when they arise.
Over several years of service delivery, Light & Airey has become a trusted operational partner supporting Mears’ housing operations within Bristol.
Feedback provided to Light & Airey by former Mears personnel highlighted that the Bristol operation consistently delivered the standards expected and required significantly less intervention than many other service areas.
The ability to resolve issues quickly, maintain communication and take ownership of service delivery has been a key factor in the continued relationship.

Get Started

The Outcome

Today, Light & Airey continues to support housing operations through responsive service delivery, coordinated property support and a commitment to maintaining occupation readiness standards.
The relationship demonstrates the value of reliable service delivery, clear communication and operational accountability within a demanding housing environment.
Through consistent performance and trusted delivery, Light & Airey has established itself as a valued support partner capable of assisting housing providers in maintaining properties, supporting occupants and reducing operational pressures on housing teams.

Key Outcome

  • Long-term trusted relationship with Mears Bristol
  • Responsive support for housing operations
  • Occupation readiness and property turnaround services
  • Consistent service delivery and issue resolution
  • Confidence to support expansion into new geographical areas
  • Structured service partner framework for wider coverage
  • Single point of accountability for multiple services
  • Ongoing support to housing and property management operations
  • CLIENT FEEDBACK

What the client says

aSD

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Services
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Challenges
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Review

Your Details

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Organisation & Location

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Environment

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Services Required

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Requirement & Timescale

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Requirements & Challenges

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Review & Submit

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Assessment Summary