Light & Airey Services Ltd trading as Light & Airey Facilities Support + Property Operations (“Light & Airey”, “we”, “us” or “our”) is committed to protecting personal information and handling it responsibly.
This privacy policy explains how we collect, use, store and share personal information when you visit our website, submit an Operational Assessment, contact us, become a customer, supplier or business contact, or otherwise interact with Light & Airey.
Light & Airey Services Ltd is the data controller for the personal information described in this policy.
Light & Airey Services Ltd trading as Light & Airey Facilities Support + Property Operations
Registered Office: 52 Easton Business Centre, Felix Road, Easton, Bristol, BS5 0HE
Company Registration No: 09912078 | Registered in England & Wales
For privacy enquiries or requests relating to your personal information, please contact Light & Airey using our main business email address or the contact details shown on our website.
We may collect personal information including:
We may collect information directly from you when you complete an Operational Assessment, contact us by email or telephone, communicate with our team, become a customer or supplier, or otherwise provide information to us.
We may also receive business contact information through referrals, existing commercial relationships, procurement or tender processes, business networking, publicly available business sources and other legitimate business channels.
Website analytics and similar technologies may collect technical information about use of our website. Further information will be provided in our Cookie Policy.
Our Operational Assessment is designed to help us understand a prospective client’s environment and requirements before recommending an appropriate next step.
When you submit an Operational Assessment, we use the information you provide to review your enquiry, assess whether and how we may be able to support your organisation, contact you about your requirements, arrange further discussions or site visits where appropriate, and maintain a record of the opportunity.
Operational Assessment submissions will initially be sent to Light & Airey’s business email account. The website form may also securely retain a copy of the submission within the website/form system for authorised access and enquiry management.
Please do not upload unnecessary sensitive personal information, confidential personal records or information about other individuals unless it is genuinely necessary for your enquiry and you are authorised to provide it.
We only use personal information where we have a lawful reason to do so. Depending on the circumstances, our lawful bases may include:
We may use relevant business contact information to keep organisations and business contacts informed about Light & Airey services, company news, useful updates, client work and promotional information.
Where electronic marketing consent is required by law, we will ask for it. Where the rules permit B2B electronic marketing without prior consent, we may rely on legitimate interests where appropriate.
If we provide an optional marketing sign-up box on an enquiry or Operational Assessment form, it will be separate from the information required to submit the enquiry and will not be pre-ticked.
Every marketing email will provide a straightforward way to unsubscribe or opt out. You can also ask us at any time to stop using your personal information for direct marketing. If you opt out, we may retain limited information on a suppression list so that we can respect your preference.
We may share personal information only where reasonably necessary with organisations that support our business and service delivery. These may include website hosting and technology providers, email and IT service providers, website/form providers, professional advisers, accountants, insurers, trusted operational suppliers or subcontractors where necessary for service delivery, and public authorities where disclosure is required by law.
We require service providers handling personal information on our behalf to use it appropriately and protect it.
We do not sell personal information to third parties.
Some technology or service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data-protection law and that appropriate safeguards are used where required.
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and operational requirements.
Website enquiries and Operational Assessments that do not result in a customer relationship will normally be retained for up to 24 months from the last meaningful contact, unless there is a legitimate reason to retain them for longer or you ask us to delete information that we are not otherwise required or entitled to keep.
Where an enquiry becomes a customer relationship, relevant contractual, operational, financial and correspondence records may be retained for longer in accordance with our business, legal, tax and record-keeping requirements.
Marketing preferences and suppression records may be retained for as long as necessary to ensure that we continue to respect an opt-out.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
Our website may use cookies and similar technologies for essential website functions and, subject to the appropriate choices and consent requirements, analytics and performance measurement.
We intend to use Google Analytics to help us understand how visitors use the website and to measure website performance and enquiries. Non-essential cookies or similar technologies will not be used until the appropriate consent has been obtained where consent is required.
Further information about the cookies and technologies used on the website, their purposes and available choices will be provided in our Cookie Policy and cookie consent tool.
Depending on the circumstances, you may have rights under UK data-protection law, including the right to ask for access to your personal information; correction of inaccurate or incomplete information; deletion of information in certain circumstances; restriction of processing in certain circumstances; objection to processing, including an absolute right to object to direct marketing; and data portability where applicable.
Where we rely on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise a right, please contact Light & Airey using our main business email address or the contact details on our website. We may need to verify your identity before responding.
If you have a concern about how we use your personal information, please contact Light & Airey first so that we have the opportunity to address it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator. Current contact and complaint information is available on the ICO website.
Our website may contain links to websites operated by other organisations. Light & Airey is not responsible for the privacy practices of external websites. We recommend reviewing their privacy information before providing personal information.
We may update this privacy policy from time to time to reflect changes to our services, website, technology, legal requirements or the way we process personal information.
The latest version will be published on our website with the date it was last updated.
For questions about this privacy policy, to exercise your data-protection rights or to raise a privacy concern, please contact:
Light & Airey Services Ltd trading as Light & Airey Facilities Support + Property Operations
Registered Office: 52 Easton Business Centre, Felix Road, Easton, Bristol, BS5 0HE
Please use the main Light & Airey business email address or the contact details displayed on our website.
