Molson Group

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Delivering Consistent Facilities Support for Molson Group Across Multiple Locations

Molson Group is one of the UK’s leading suppliers of construction equipment. They operate across multiple locations, supporting customers throughout the construction, demolition and recycling sectors.

Initially, Molson appointed Light & Airey to support cleaning requirements at their new South Liberty Lane head office in Bristol. At the time, Molson sought a reliable service partner. They needed to maintain professional standards within a busy and highly visible office environment.

What began as support for a single location has developed into a long-standing relationship built on consistency, reliability and trust.

  • The Challenge

Raising the Standard Across Every Centre

As a growing organisation operating across multiple locations, Molson required confidence that office environments would be maintained to a consistently high standard without creating additional management time for internal teams.

The business needed a supplier capable of delivering reliable service, maintaining professional environments and ensuring continuity of support regardless of holidays, sickness or operational changes.

As additional sites and operational requirements emerged, Molson also required a partner capable of adapting and expanding support where required.

  • OUR Solution

The Solution We Delivered

Light & Airey provides regular facilities support services across multiple Molson locations in Bristol.

Initially appointed to support the South Liberty Lane head office, the relationship expanded following consistent service delivery and positive client feedback.

Services now include:

  • Office Cleaning
  • Carpet Cleaning
  • Facilities Support Services
  • Additional Site Support
  • Planned Deep Cleaning Activities

Throughout the relationship, our focus has remained the same: delivering reliable service with minimal disruption to the client’s day-to-day operations.

Robust cover arrangements, responsive communication and consistent standards ensure service continuity across all supported locations.

  • A Partnership Built to Scale

Building Trust Through Consistency

Over time, Molson expanded Light & Airey’s responsibilities beyond the original head office location.
Additional office environments were added to the contract, demonstrating continued confidence in the service being delivered.
The relationship also extended beyond Molson itself, with Light & Airey being recommended to Plantforce following positive experiences with service delivery and contract management.
This organic growth reflects the trust developed through years of dependable support and consistently high standards.

 

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The Outcome

Today, Light & Airey continues to support Molson through a flexible and reliable facilities support model across multiple locations.
The relationship is characterised by stability, continuity and a service that simply works.
Rather than requiring regular intervention, escalation or oversight, Molson benefits from a managed service approach that allows internal teams to focus on their core responsibilities, confident that facilities support requirements are being delivered professionally and consistently.

Key Outcome

  • Long-term client relationship since 2019
  • Expansion from the original head office contract into additional locations
  • Recommendation into Plantforce following successful service delivery
  • Consistent service standards across multiple sites
  • Effective holiday and sickness cover arrangements
  • Minimal client management time required
  • Strong client retention and ongoing contract growth
  • Reliable facilities support aligned with operational requirements
  • CLIENT FEEDBACK

What the client says

“It’s rare for anyone to even mention the cleanliness of the buildings, which, to me, is the highest compliment. It means they consistently deliver an outstanding standard that simply goes unnoticed because it’s always perfect.”

“They clearly have effective systems in place for their teams and for covering absences, which ensures the service never dips.”

“I honestly cannot recall a single significant problem we’ve had.”

“I would absolutely recommend Light & Airey. They provide a truly reliable, consistent and worry-free service that allows us to focus on our core business, knowing our site is always maintained to the highest standard.”

Deborah Read

Executive Assistant to the Senior Management Team

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Assessment Summary